I found the hotel's location marvelous and absolutely perfect, very close to the West Natick train station for Boston, and shopping, and restaurants. I had a reasonably priced room with a balcony.

Liked the layout of the room and the beds were very comfortable.

The shower curtain and liner could have been longer or the shower bar lower.

Amiable staff, great service. Perfectly clean room with all necessary amenities, reasonably priced.

The hotel in Natick, a top choice. Free breakfast with a wide array of food options. Reasonably spacious room with an incredibly comfortable bed. Fantastic and ideal location, with convenient access to restaurants, the mall, and nearby stores.

You can tell this is a terrific hotel from the moment you walk in. Reception desk is the first thing you see, and the desk staff is top-notch. The lobby is handsomely decorated and immaculate. Everything stays top-notch from that point on, including the bed, which was one of the most comfortable I've ever experienced in a hotel.

My only reservation (no pun intended) is the nightly cost. I'm not sure if this is really a $250+ per night hotel. I think $200 per night is more like it, but I'm really nit-picking when I say that. We'd stay there again and gladly pay the same price, even though it reduces the Value for Money rating to 4 stars instead of 5. Otherwise, nothing to complain about.

Staff went our of their way to satisfy us, the shuttled us to the stop and shop 5 min away just so I could get blue cheese for my pizza. (I'm from NY)

They need to have blue cheese lol

The rooms were spacious and came with a balcony and cool temperature control. The staff was incredibly nice, making our stay really enjoyable. The location was perfect, being close to a major shopping area.

Fine accommodating rooms with whirlpool tub, king size bed facing the window plus a balcony. Marvellous location in 2012 for a soccer tournament, free breakfast. A great selection of food options approx 10-15 minutes' walk from the venue...

personnel at the front desk were great, very accommodating and helpful

nothing

The room here was big with a balcony, a very cool air, and a comfortable king-sized bed, and the hotel is conveniently situated close to a shopping center.

The service here was excellent, the room was spotless and included a balcony, as well as central heating, a seating area, and a writing desk.

We got a room with a bath.

We loved having a balcony in our rooms, it was a nice touch! The staff here were super friendly and went out of their way to make us feel welcome. The location was spot on, close to restaurants and a mall - they even gave us a lift there! 🌟

great front desk, welcoming staff, quiet room, comfortable bed, clean room, convenient location, easy access to mall and retail establishments, enjoyed complimentary cookie

Clean and spacious room with a comfortable bed. Location is convenient for accessing the Mass Pike and nearby shopping options. Friendly staff provided helpful service, except for one grumpy lady in the morning. a satisfactory stay.